Subscription & Cancellation
Effective July 2026
Free trial
New customers receive one 30-day trial per verified identity, with no credit card required. You choose Solo or Shop and may switch tiers during the trial without changing the trial end date. Deleting and recreating a workspace does not grant another trial.
Starting a paid plan
Add a payment method before your trial ends to continue without interruption; the first charge occurs at your original trial end date, so you keep the full 30 days. Prices are USD before tax.
Plan changes
Upgrades (Solo→Shop, monthly→annual, adding seats) take effect immediately and are prorated. Downgrades (Shop→Solo, annual→monthly, removing seats) take effect at the next renewal. A scheduled downgrade can be canceled before it applies.
Cancellation and failed payment
You can cancel at any time from the billing portal; access continues through the paid period with no prorated refund. If a renewal payment fails, you keep full access for seven days while we retry. If it isn’t resolved, the workspace becomes read-only and enters the 60-day retention window described in the Retention policy.
After a downgrade
Downgrading never deletes data. On Solo, only the owner retains access and Shop-only records become view/export-only until you upgrade again.